The HPE TECH CARE BASIC Datasheet is your key to understanding the fundamental support services offered for your Hewlett Packard Enterprise (HPE) hardware and software. It outlines the core benefits, response times, and coverage details that come standard with many HPE products. Understanding the information contained within the HPE TECH CARE BASIC Datasheet is crucial for maximizing uptime and ensuring smooth operation of your IT infrastructure.
Decoding the HPE TECH CARE BASIC Datasheet
The HPE TECH CARE BASIC Datasheet isn’t just a technical document; it’s a roadmap to the support you receive. It clearly defines the level of support coverage your HPE equipment or software enjoys. This includes elements like:
- Remote problem diagnosis and support
- Hardware repair or replacement
- Access to HPE’s knowledge base
Understanding these core elements allows you to plan your IT support strategy effectively and know exactly what to expect should an issue arise.
Beyond the core benefits, the datasheet details response times. Response times are critical for maintaining business continuity. The datasheet will specify the timeframe within which HPE support aims to acknowledge and begin addressing a support request. The standard offering includes:
- Next business day onsite response for hardware issues
- Four-hour call back for software issues
This knowledge is invaluable for assessing whether the basic level of support is sufficient for your business needs or if an upgraded service level agreement (SLA) might be necessary. It outlines precisely how quickly you can expect assistance.
The datasheet also provides key information regarding coverage windows and service limitations. The coverage window defines the hours during which support is available. Often, TECH CARE BASIC offers business hour support. Here’s an example:
| Service | Coverage Window |
|---|---|
| Hardware Support | Monday-Friday, 8 AM - 5 PM local time |
| Software Support | Monday-Friday, 8 AM - 5 PM local time |
Being aware of these limitations allows you to plan for after-hours support needs or consider upgrading to a 24x7 support option. Careful review prevents unexpected gaps in your IT support coverage.
Ready to dive deeper and unlock the full potential of your HPE investment? For the most up-to-date and precise information about your specific HPE products, we strongly encourage you to review the official HPE TECH CARE BASIC Datasheet provided with your purchase or on the HPE support website, using the product’s serial number or model.